Products may be returned for replacement or refund within 30 days of purchase.
After 30 days it is under manufacturer warranty, if any exists. Manufacturer's warranties vary by product category. Some products are not returnable if opened. Sealed Retail Boxed items are not returnable when opened. You may return to manufacturer.
All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken.
Licenses, Digital Goods, Services or non Physical Goods Such as Service Contracts or Agreements are not returnable.
All returns are subject to a 15% restocking fee. Customer pays for the shipping cost of any product returned. All replacements are shipped ground unless paid by the customer for faster a method. Premium Shipping charges are non-refundable.
All Credit Card processing fees are non-refundable.
Physically damaged products are not returnable. Please notify the shipper immediately if you receive damaged merchandise.
Product Damaged in Transit/ Shipping: If you receive a package/box that shows obvious sign of damage, please refuse the shipment/Package. The shipping carrier( ex. FedEx, UPS, DHL or USPS) is responsible for these damages, not you. Upon opening the package, if you discover that the item was damaged during shipment, please contact the carrier immediately for an inspection. Then please contact HexaDash and HexaDash will file a claim.
If you received a damaged Package/Box, you must report it to HexaDash within 2 Business Days. If you fail to report within 2 Business days, HexaDash will not be responsible for the damage claims.
Defective/ DOA: If you received a defective/DOA item, a replacement will be shipped to you. For RMA claims of Dead on arrival product a 50% RMA Fee will be issued if the product is found to be working.
Do not attempt to send something other than what we sent you. All shipments and serial numbers are scanned and or video recorded prior to shipment.
Before you return a product, you must get an RMA (Return Merchandise Authorization) number from HexaDash's RMA department. Products returned without an RMA number are not considered as returns. HexaDash must receive all incoming merchandises within 10 days otherwise RMA will be void.
All returns are subject to a 15% restocking fee.
Please Fill up our Return Request Form and send it to us for your RMA Number.