a) Sales Tax: Tax applies to DC customers only unless DC customer provides HexaDash with a valid and correct tax exemption certificate applicable to the product ship-to location prior to HexaDash's (HexaDash.com, Inc.) acceptance of the order.
b) If you place an order before 6:00 PM EST, it is most likely that the product will be shipped the same day. We pay special attention to Overnight Orders. As we Know The best way to ensure that your order is received is to call. We welcome your inquiry into the status of your order. If your order is especially time sensitive call us and we will work on it right away. This allows us the best opportunity to get your order out right away. We understand emergencies and we will work to accommodate you.
c) Orders placed during the weekends or holidays are shipped the next business day.
d) We are not responsible for severe weather delays at origin or destination of any item sold.
e) We do not ship to guest at hotels.
f) All Shipments are Based on Business day Travel not including Saturday or Sunday (with the exception of Saturday Delivery).
g) We do not ship to Po Boxes
h) We do not ship to UPS stores
i) Please note there will be an $10.00 fee to re-ship ground orders that are undeliverable. Additional charges may apply for upgrading the ship type other than ground services. Customers requesting upgrades on shipment from ground to expedited services must contact customer service.
j) Shipping and billing address must be the same, if not, please call your credit card company to have the new (different) shipping address approved.
k) Shipping Definitions
Saturday Delivery - Means Sometime Saturday
Next Day AM Service - Means Sometime the Next Business Day in AM or thereabouts
Next Day Service - Means Sometime the Next Business Day
2 Day Service - Means 2 Business Days
3 Day Service - Means 3 Business Days
Ground is Free in USA 48 States - Times Vary 1 - 7 Business Days for you to receive the product, depending on the shipping address and where we ship from. HexaDash is based in DC however, that does not mean that all products will be shipped from DC. We have business partners in several states.
Ground shipping orders may take upto 24-48 to process. But we try to process all ground orders same day.
We are not responsible for weather Challenges experienced by our carriers. We cannot guarantee exact shipping times regardless of Carrier Claims. If the carrier is late through no fault of our own no credit for shipping will be issued.
Please Call in the order if you have specific time requirements and someone will assist you